Privacy Policy

This Privacy Policy explains how NetworkAware (“NetworkAware,” “we,” “us”) collects, uses, and shares information when you visit networkaware.us or request a project quote. NetworkAware is a licensed low-voltage contractor (California LIC #1069555) serving San Diego County. We keep this policy plain and specific to what the site actually does.

We collect information you provide directly and a limited amount collected automatically.

Information you provide when you submit a quote request:

• Your name, email address, and phone number
• Project details you choose to share — project type, systems of interest, neighborhood, timeline, and any message

Information collected automatically when you visit the site:

• Basic marketing attribution — the referring website, landing page, and any campaign parameters in the URL (such as utm_source, utm_medium, utm_campaign) or advertising click identifiers (such as gclid, fbclid, msclkid)
• This attribution is stored in your browser's local storage on your device to remember how you first found us for up to 365 days

We do not operate user accounts, and we do not knowingly collect more than what is described here.

We use the information we collect to:

• Respond to your quote request and communicate with you about your project
• Provide, schedule, and follow up on low-voltage services you request
• Understand which marketing channels bring us inquiries so we can improve them
• Maintain the security and proper functioning of the site
• Comply with legal obligations

We use your browser's local storage to remember your first-touch marketing attribution, as described above. This is stored on your device and can be cleared at any time through your browser settings.

We also use the following third-party technologies, which set cookies or similar identifiers on your device:

• Google Tag Manager — loads and manages the measurement tags described below. Provided by Google LLC.
• Google Analytics 4 — measures how the site is used: pages viewed, how visitors arrived, and which pages lead to quote requests. Provided by Google LLC.
• Microsoft Clarity — records how visitors interact with pages, including a replay of mouse movement, scrolling, and clicks, to help us find usability problems. Provided by Microsoft Corporation.
• Chat widget — our CRM provider (GoHighLevel) supplies the on-site chat. If you start a chat, the information you send is delivered to our CRM.

Your choices: we honour Global Privacy Control. If your browser or an extension sends a GPC signal, we automatically disable advertising-related storage for your visit. Visitors in the EEA, the United Kingdom, and Switzerland have analytics and advertising storage disabled by default unless and until consent is given. You can also block or clear cookies through your browser settings, and you may opt out of Google Analytics using Google's browser add-on.

We do not sell your personal information. We share it only as needed to operate our business:

• Customer relationship management — quote submissions and chat conversations are sent to our CRM platform (GoHighLevel), which processes the data on our behalf to help us manage and respond to inquiries
• Analytics and measurement — Google (Google Analytics 4 and Google Tag Manager) and Microsoft (Clarity) process site-usage information on our behalf, as described in the cookies section above
• Service providers — vendors that help us host, secure, and operate the site and our business, bound to handle information consistent with this policy
• Legal and safety — when required by law, regulation, legal process, or to protect rights, property, and safety

We keep quote and contact information for as long as needed to respond to your inquiry, provide services, and meet our legal, tax, and business record-keeping obligations. Attribution stored in your browser's local storage expires after 365 days or when you clear it.

Depending on where you live, you may have rights over your personal information. California residents have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information.

To exercise any of these rights, contact us through our contact page. We will respond consistent with applicable law and may need to verify your identity before acting on a request.

We use reasonable administrative and technical measures to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

This site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Our site may link to third-party websites and services we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Material changes will be reflected on this page.

If you have questions about this Privacy Policy or how we handle your information, reach us through our contact page at networkaware.us/contact.